Returns and refunds policy

Wrong item supplied by us

If we supply an item that does not match the part number or specification on your confirmed order, report it within 7 days of delivery with photos. We replace it or refund it after the item is returned unused in its original packaging.

Damaged in transit

Report within 48 hours of delivery with photos of the package and item. We arrange a replacement or refund once the carrier claim is confirmed.

Items we cannot take back

Items ordered against a part number or specification given by the buyer that turns out to be wrong; items that have been fitted, used or damaged after delivery; special-order items; electrical items once installed; and chemicals once the container has been opened.

Refunds

Approved refunds are paid to the original payment account within 14 working days. Bank charges, freight and import duties are not refundable unless the error was ours.

Machinery

Tractors and machinery are covered by the manufacturer's warranty and the selling dealer's terms, which are shared with the quote.

How to request

Contact [email protected], 919756743574 with your order reference, photos and a short description.

Last updated 6 October 2026.